Privacy Policy
Effective Date: 02-02-2017
Last Updated: 12-04-2025
1. Introduction
At Farmer Experience, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you use our website and services, in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
By using our website or booking an experience with us, you agree to the terms of this Privacy Policy.
2. Who We Are
This Privacy Policy applies to all platforms operated by Farmer Experience, including:
Data Controller:
Farmer Experience
Praceta da Rua da Tabaqueira A2 (WorkHub)
Lisbon, Portugal
📧 hello@farmrexperiencestours.com
3. What Data We Collect
We may collect and process the following types of personal data:
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Identification Data: name, age
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Contact Details: email address, phone number
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Booking Information: selected experiences, dates, group size
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Payment Details: only processed via secure third-party gateways (we do not store full card data)
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Technical Data: IP address, browser type, device information, cookies
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Preferences: allergies, dietary needs, experience interests
4. How We Use Your Data
We process your personal data for the following purposes:
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To process bookings and manage reservations
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To communicate with you regarding your tour or experience
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To respond to enquiries and provide customer support
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To improve our website and services (analytics and feedback)
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To comply with legal obligations (e.g., tax, invoices)
5. Legal Basis for Processing
We only process personal data when there is a valid legal basis:
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Contractual necessity – to fulfill a booking or inquiry
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Legitimate interest – to improve services or prevent fraud
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Consent – for marketing and cookie usage
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Legal obligation – where required by law (e.g., financial records)
6. Who We Share Your Data With
We may share your data with:
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Local experience providers for the purpose of delivering your booking
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Third-party service providers, such as payment processors and hosting platforms
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Authorities or regulators when required by law or for legal defense
We do not sell, rent, or trade your data to third parties for marketing purposes.
7. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or GDPR-compliant service providers.
8. Data Security
We implement appropriate technical and organizational security measures to protect your data against loss, misuse, or unauthorized access. This includes:
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Encrypted connections (SSL)
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Access control and authentication
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Secure data storage and transmission
9. Data Retention
We retain your personal data only for as long as necessary:
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For the duration of your relationship with us
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To comply with legal and accounting obligations
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To resolve disputes or enforce our agreements
Data no longer required is securely deleted or anonymized.
10. Your Rights Under GDPR
As a data subject, you have the right to:
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Access your personal data
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Request correction of incorrect or outdated data
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Request deletion of your data (“right to be forgotten”)
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Object to or restrict processing
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Request data portability
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Withdraw consent (for marketing or optional services)
To exercise any of your rights, contact us at: hello@farmexperiencestours.com
You also have the right to lodge a complaint with your national Data Protection Authority.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze traffic, and personalize content. For more information, please read our separate Cookie Policy.
12. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on this page, with the “Last Updated” date revised accordingly.
13. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 hello@farmexperiencestours.com
đź“Ť Farmer Experience, Praceta da Rua da Tabaqueira A2 (WorkHub), Lisbon, Portugal
By accepting these Terms and Conditions, you confirm that:
- You are at least 18 years of age or the legal age of majority in your jurisdiction;
- You possess the legal capacity to enter into binding agreements;
- You agree to comply with all applicable laws and regulations when using this Site.
If you do not agree to these Terms, you must immediately cease use of the Site and any services offered by Farmer Experience.