Terms and Conditions

Farmer Experience operates as an online platform that enables users to discover, book, and enjoy authentic rural, cultural, and gastronomic experiences across various regions of Europe, specifically in Portugal, Spain, Italy, and France.

Through the Site, we connect users with a network of trusted local experience providers, including farms, vineyards, artisanal producers, and culinary hosts. These providers deliver immersive activities such as farm tours, olive oil tastings, wine and cheese experiences, hands-on workshops, and other cultural offerings rooted in local traditions and agriculture.

Farmer Experience acts solely as an intermediary between the user and the local provider. We facilitate the booking process, offer detailed descriptions of each experience, and ensure the accuracy of the information published on the Site, based on the content supplied by the providers.

The services offered through our Site include (but are not limited to):

• Access to curated listings of rural and gastronomic experiences;

• Online booking and secure payment functionality;

• Communication support between users and providers;

• Customer service and assistance before, during, or after an experience.

Farmer Experience does not directly operate or manage the experiences themselves and is not responsible for their on-site execution. Each local provider is solely responsible for delivering the experience as described and for ensuring compliance with all relevant local laws, safety standards, and regulations.

By using the Site and booking through our platform, you acknowledge and agree that:

• The contract for the delivery of the experience is formed directly between you and the local provider;

• Farmer Experience is not a party to that contract, and its liability is limited to the scope of its role as a booking intermediary, as defined in these Terms.

Access to the Site and use of the services provided by Farmer Experience is available to any individual or legal entity who agrees to be bound by these Terms and Conditions.

By accessing, browsing, registering, or booking on the Platform, you confirm and agree that:

• You are at least 18 years old, or the legal age of majority in your jurisdiction;

• You possess the legal capacity and authority to enter into binding agreements on your own behalf or on behalf of any other individuals included in a booking;

• You will use the Site only for lawful purposes, in accordance with all applicable laws and regulations;

• All personal and booking information provided by you is truthful, accurate, current, and complete.

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or breach of security.

You further agree not to:

• Use the Site for fraudulent or commercial purposes without our prior written consent;

• Reproduce, duplicate, copy, sell, resell, or exploit any part of the Site or services without express permission;

• Interfere with or attempt to interfere with the proper functioning of the Site, including its security or technical infrastructure;

• Use any automated systems (e.g., bots, scrapers) to extract data or access content without authorization.

Farmer Experience reserves the right to suspend or permanently disable access to any user who violates these Terms or engages in behavior deemed harmful, abusive, or unlawful.

Farmer Experience provides an online platform that allows users to book curated rural and gastronomic experiences offered by independent local providers. The booking process is designed to be clear and secure for both users and partners.

4.1 Booking Confirmation

By selecting an experience and completing the booking process through the Site, you are making a binding offer to purchase the selected service from the local provider. A contract is only formed once you receive an official booking confirmation from us via email or through your user account.

You are responsible for reviewing all details, terms, and conditions associated with the experience before confirming your booking, including:

• The date and time of the experience;

• The number of participants;

• Any age, health, or eligibility requirements;

• The experience location and duration;

• What is included or not included in the experience.

4.2 Contractual Relationship

When you make a booking, you enter into two distinct contractual relationships:

1. A booking facilitation agreement with Farmer Experience, governed by these Terms and Conditions;

2. A service delivery agreement with the local provider, who is solely responsible for delivering the experience as described.

Farmer Experience is not a party to the experience delivery contract and is not liable for its execution, except where otherwise provided in these Terms.

4.3 Changes to Bookings

Requests to change the details of a confirmed booking (such as date, time, or participant information) must be submitted in writing and are subject to availability and the provider’s approval. Additional fees may apply in the case of upgrades or late modification requests.

4.4 Booking Rejection or Cancellation

Farmer Experience and/or the local provider reserve the right to refuse or cancel any booking for valid reasons, including but not limited to:

• Unavailability of the provider on the selected date;

• Errors in pricing or description;

• Safety concerns or force majeure events;

• Suspicion of fraudulent or abusive behavior.

In such cases, you will be notified promptly and offered a partial refund or an alternative solution when possible.

Farmer Experience offers access to a wide selection of authentic rural, gastronomic, and cultural experiences, provided by independent local partners. These include, but are not limited to, farm visits, tastings, cooking classes, agricultural tours, and workshops.

5.1 Service Descriptions

Each experience listed on the Site is presented with a detailed description that may include:

• Activity overview and itinerary;

• Duration and location;

• What is included and excluded;

• Age, mobility, or dietary restrictions;

• Language of the experience;

• Booking and cancellation terms;

• Price per person or group.

Farmer Experience makes every effort to ensure that the information presented is accurate and up to date, based on details provided by each local partner. However, minor variations may occur depending on seasonal conditions, availability of products, or provider discretion.

5.2 Provider Responsibilities

The local provider is solely responsible for:

• Delivering the experience as described on the Site;

• Ensuring the safety, legality, and quality of the activity;

• Complying with all applicable local, regional, and national laws and regulations;

• Providing necessary equipment, materials, or guidance to participants;

• Informing users in advance of any relevant changes or requirements.

Farmer Experience conducts a vetting process and maintains active relationships with each provider, but is not liable for the actual delivery of the experience unless otherwise stated.

5.2.1 – Insurance and On-site Safety Responsibility

The local provider (farm) is fully responsible for ensuring that their premises, facilities, and services comply with applicable health, safety, and insurance regulations in their country of operation. Farmer Experience does not inspect, certify, or assume liability for the safety or legal compliance of individual providers.

It is the sole responsibility of the provider to maintain valid liability insurance where required by law. Users participate in experiences at their own risk, and are expected to follow all safety instructions given by the provider.

5.3 User Conduct During Experiences

Participants are expected to:

• Respect the provider’s property, staff, and instructions at all times;

• Arrive punctually at the designated meeting point;

• Refrain from disruptive or unsafe behavior;

• Inform the provider in advance of any allergies, dietary needs, or health conditions relevant to the experience.

Providers reserve the right to refuse participation or ask individuals to leave if their behavior compromises the safety or enjoyment of others, or violates the rules of the activity.

5.4 Changes Due to Operational Circumstances

Providers may occasionally need to make minor changes to the content or sequence of an experience due to weather conditions, farming schedules, seasonal factors, or operational adjustments. These changes do not entitle the user to a refund unless the core value of the experience is substantially altered.

6.1 Pricing

All prices displayed on the Site are shown in euros (EUR) unless otherwise stated, and include applicable taxes and service charges, in accordance with the local laws of the country where the experience is delivered.

Prices are set by the experience providers and may vary depending on factors such as:

• Seasonality or availability;

• Group size;

• Inclusions such as meals, transportation, or tastings.

Farmer Experience makes every effort to ensure that prices are clearly displayed and updated, but reserves the right to correct any unintentional pricing errors or omissions. In the event of a pricing error after booking, the user will be notified and offered the option to proceed at the correct price or cancel with a refund.

6.2 Payment Methods

Farmer Experience uses secure, industry-standard payment gateways. We accept a variety of payment methods, including but not limited to:

• Major credit and debit cards (Visa, Mastercard, etc.);

• Secure online payment platforms;

• Other payment options made available at the time of booking.

Full payment is typically required at the time of booking, unless otherwise specified for a particular experience.

All transactions are processed in compliance with European PSD2 regulations and encrypted using SSL (Secure Socket Layer) technology to protect your personal and financial data.

6.3 Invoicing

Once payment has been successfully processed, you will receive:

• A booking confirmation email;

• An invoice or receipt for your purchase, issued on behalf of the provider.

If you require an invoice in a specific format or with additional company details (e.g., VAT number), please contact our support team at hello@portugalfarmexperiences.com immediately after completing your booking.

6.4 Currency Conversion and Foreign Transaction Fees

If you are making a payment from outside the Eurozone, your bank or credit card provider may apply a currency conversion rate and/or foreign transaction fee. These fees are outside the control of Farmer Experience and are the responsibility of the customer.

6.5 Vouchers and Gift Cards

Farmer Experience may offer vouchers, promo codes, or gift cards for use on selected experiences. Unless otherwise specified, all vouchers and gift cards are:

• Valid for a period of 12 months from the date of purchase;

• Non-refundable and cannot be exchanged for cash;

• Redeemable only through the official platforms of Farmer Experience;

• Subject to availability of the selected experience at the time of booking.

Expired vouchers will not be accepted or extended unless required by applicable law.

At Farmer Experience and its associated platforms, including Farm Experiences & Tours, we are committed to transparency and fairness. We understand that plans may change, and this section outlines your rights and obligations regarding cancellations, modifications, and refunds.

7.1 Standard Tour Cancellation Policy

Unless otherwise specified during booking, the following cancellation conditions apply to all standard tours and experiences:

• Cancellations made at least 8 days before the scheduled date and time of the tour are eligible for a refund, excluding:

  • Platform Management Fee

  • Payment Processing Fee

• Cancellations made less than 8 days before the scheduled experience are non-refundable, except in cases where the Trip Protection optional add-on has been selected at the time of booking.

• Refunds will be issued to the original payment method within 2–3 business days after approval.

7.2 Non-Refundable Situations

No refunds will be issued in the following cases:

• Cancellations less than 8 days before the experience;

• No-shows or late arrivals (more than 15 minutes after the agreed meeting time);

• Experiences marked as non-refundable at the time of booking;

• Voluntary withdrawal from or incomplete participation in the experience;

• Disrespectful, disruptive, or intoxicated behavior — Farmer Experience reserves the right to remove any participant not respecting the group, the provider, or the terms of the activity;

• Refusal to follow experience guidelines or rules set by the provider.

⚠️ Important: The final decision regarding refunds always rests with the local provider (farmer), and may depend on farm availability, safety, and local conditions.

7.3 Valid Exceptions for Refund (Subject to Approval)

Refunds or rescheduling may be considered in the following circumstances:

• Participant illness, proven with a valid medical certificate;

• Extreme weather conditions that prevent the safe or meaningful execution of the experience, as determined by the provider;

• Provider cancellation or lack of operational conditions on the part of the farm.

7.4 Modifications by the Customer

Change requests (e.g. date, time, number of participants) must be sent via email to hello@portugalfarmexperiences.com. All changes are subject to availability and provider approval. Late modification requests may be denied or incur additional charges.

7.5 Transportation Services – Cancellation Policy

For transportation add-ons booked through our platform:

• Cancellations made more than 24 hours in advance: No cancellation fee.

• Cancellations made within 24 hours of service: 50% cancellation fee applies.

• No-show: 100% of the booking amount will be charged.

Please contact us as early as possible for transportation modifications to avoid unnecessary charges.

7.6 Trip Protection – Optional Add-On

We offer the option to add Trip Protection (20% of the total booking amount) at checkout for greater flexibility.

• ✔️ Cancel for any reason up to 48 hours before the experience;

• ✔️ Receive an 80% refund (excluding the 20% Trip Protection fee);

• ❌ Cancellations made less than 48 hours before the experience are not covered;

• ❌ The Trip Protection fee is non-refundable under any circumstance.

Trip Protection must be selected and paid for at the time of booking. It cannot be added retrospectively.

7.7 Policy Updates

This cancellation and refund policy is subject to change. Updates will be published on our Site and apply only to bookings made after the updated policy goes into effect.

By confirming a booking with Farmer Experience or Farm Experiences & Tours, you acknowledge that you have read, understood, and agreed to these cancellation and refund terms.

8.1 Force Majeure

Farmer Experience and its local experience providers shall not be held liable for any failure to perform, or delay in performing, any of their obligations under these Terms and Conditions when such failure or delay results from events or circumstances that are beyond reasonable control. These events include, but are not limited to:

• Natural disasters (e.g. floods, wildfires, earthquakes);

• Extreme or unsafe weather conditions;

• Acts of war, terrorism, or civil unrest;

• Governmental restrictions or regulations;

• Public health emergencies, pandemics, or quarantine measures;

• Strikes, labor disputes, or infrastructure failures;

• Accidents, road closures, or interruptions in transportation or utilities.

In such cases, Farmer Experience will make reasonable efforts to:

• Notify users as soon as possible;

• Offer an alternative date, credit voucher, or refund, depending on the specific circumstances and provider discretion.

Farmer Experience is not responsible for any additional costs or losses incurred by the user due to a force majeure event, including but not limited to transportation, accommodation, or missed connections.

8.2 Limitations of Liability

To the extent permitted by law, Farmer Experience shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages;

• Loss of enjoyment, delays, inconvenience, or expenses caused by the user or third parties;

• Any actions, omissions, or negligence of the local experience providers or third-party service providers (e.g. transport companies, guides);

• Any personal injury, illness, damage, theft, or loss incurred during the experience, unless caused by gross negligence on the part of Farmer Experience.

Farmer Experience’s liability, in any case, shall be limited to the amount paid by the user for the specific booking in question.

Users are strongly encouraged to obtain appropriate travel and health insurance to cover unforeseen events, cancellations, or accidents.

8.3 – Customer Insurance Responsibility

We strongly recommend that all participants obtain personal travel and health insurance that covers trip cancellations, accidents, illness, and loss or damage to personal property. Farmer Experience is not responsible for any injury, loss, or damages that may occur during an experience due to provider negligence, user behavior, or unforeseen circumstances. It is up to the customer to ensure they are physically and medically fit to participate in the booked activities.

All content available on the Site, including but not limited to text, images, videos, graphics, logos, icons, software, trademarks, and other materials (“Content”), is the exclusive property of Farmer Experience, its affiliates, or its content partners and is protected by national and international intellectual property laws.

9.1 Ownership and Usage Rights

Unless otherwise stated, all rights, title, and interest in and to the Site and its Content are owned or licensed by Farmer Experience. This includes content published on:

• www.portugalfarmexperience.com

• www.farmexperiencestours.com

• www.portugalfarmexperiences.com

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Site and its Content for personal and non-commercial purposes only.

9.2 Restrictions

You may not:

• Copy, reproduce, modify, distribute, display, transmit, publish, or sell any Content without prior written permission from Farmer Experience;

• Use the Site or its Content for any commercial or promotional purpose without authorization;

• Remove, obscure, or alter any copyright, trademark, or proprietary notices;

• Use automated systems (e.g., scraping, data mining) to extract data or copy any part of the Site;

• Frame or mirror any part of the Site without express consent.

Any unauthorized use of the Content or violation of this intellectual property clause may result in legal action and the termination of your right to access the Site.

9.3 Trademarks

The Farmer Experience name, logo, and all related branding are registered or unregistered trademarks of the company. Any other trademarks, logos, or brand names that appear on the Site are the property of their respective owners and may not be used without their consent.

Farmer Experience is committed to protecting your personal data and respecting your privacy. We process personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), as well as applicable national data protection laws.

10.1 Data Collection

When you use our Site or services, we may collect and process the following types of personal data:

• Identity information (e.g. name, nationality, age)

• Contact information (e.g. email address, phone number)

• Booking details (e.g. selected experience, date, number of participants)

• Payment information (processed securely by third-party providers)

• User preferences and interactions with the Site

We collect this information:

• When you create an account or make a booking;

• When you contact us or request customer support;

• Through cookies and analytics tools to improve user experience.

10.2 Purpose of Processing

We process your personal data for the following purposes:

• To process and confirm bookings;

• To communicate with you about your experience;

• To ensure safety, compliance, and fraud prevention;

• To personalize and improve our Site and offerings;

• For legal, contractual, or regulatory obligations.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

10.3 Data Sharing

We may share your data with:

• Local providers involved in delivering the experience you booked (limited to relevant information only);

• Third-party service providers (e.g. payment processors, hosting platforms) under strict confidentiality agreements;

• Authorities or regulators when required by law.

All third parties are obligated to ensure the security and confidentiality of your personal data.

10.4 Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Your data will be retained only for as long as necessary to fulfill the purposes described above or as required by applicable law (e.g. financial or tax regulations).

10.5 User Rights

As a data subject under the GDPR, you have the right to:

• Access and request a copy of your personal data;

• Correct or update inaccurate information;

• Request deletion of your data (“right to be forgotten”);

• Object to or restrict processing in certain circumstances;

• Withdraw consent where processing is based on consent;

• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at: hello@portugalfarmexperiences.com

10.6 Cookies

We use cookies and similar technologies to enhance functionality, analyze performance, and provide a better user experience. By using our Site, you consent to our use of cookies in accordance with our Cookie Policy.

10.7 Privacy Policy Reference

For more detailed information, please refer to our full Privacy Policy, which forms an integral part of these Terms and Conditions.

Farmer Experience reserves the right to modify, update, or discontinue any part of these Terms and Conditions, the Site, or the services offered through it, at any time and at its sole discretion.

11.1 Changes to the Terms and Conditions

We may update these Terms from time to time in order to reflect:

• Changes in our services or operational procedures;

• Compliance with legal or regulatory updates;

• User feedback or platform improvements;

• Adjustments in our business model or partnerships.

All changes will become effective:

• Immediately upon publication on the Site; or

• From the moment they are communicated to the user, whichever occurs first.

It is your responsibility to review the Terms and Conditions regularly to remain informed of any updates. Continued use of the Site after such changes constitutes your acceptance of the revised terms.

11.2 Changes to Services or Offerings

Farmer Experience also reserves the right to:

• Add, modify, or remove any feature or functionality of the Site;

• Update or discontinue any experience, tour, or service, whether temporarily or permanently;

• Adjust eligibility criteria, pricing, availability, or content of experiences at the discretion of the platform or its partners.

While we strive to provide timely and accurate information, some changes may occur due to operational, seasonal, or provider-related circumstances beyond our control.

We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services or content provided on the Site.

At Farmer Experience, we value customer satisfaction and are committed to resolving issues in a fair and efficient manner. This section outlines how disputes are handled and which laws govern our agreement.

12.1 Informal Resolution

In the event of a disagreement, we encourage users to first contact our customer support team at hello@portugalfarmexperiences.com. We will make every reasonable effort to resolve the issue promptly and amicably.

12.2 Governing Law

These Terms and Conditions, as well as any agreements arising from bookings made through the Site, shall be governed by and interpreted in accordance with the laws of Portugal, without regard to conflict of law principles.

12.3 Jurisdiction

Any dispute, claim, or controversy arising out of or in connection with:

• These Terms and Conditions;

• The use of the Site;

• The booking, cancellation, or delivery of any experience;

shall be submitted to the exclusive jurisdiction of the competent courts of Lisbon, Portugal, unless otherwise provided by mandatory consumer protection laws in the user’s country of residence.

12.4 Consumer Protection and EU Regulations

If you are a consumer residing in the European Union, you may also be entitled to submit your dispute through the European Commission’s Online Dispute Resolution (ODR) platform.

Nothing in this clause affects your statutory rights as a consumer under applicable national or EU legislation.

13.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any other legal notices or booking terms referenced on the Site, constitute the entire agreement between you and Farmer Experience with respect to the use of the Site and the services provided.

Any previous agreements, representations, or communications, whether oral or written, are hereby superseded and replaced in full.

13.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, such provision shall be modified to the minimum extent necessary or severed entirely, without affecting the validity and enforceability of the remaining provisions.

13.3 Waiver

Any failure by Farmer Experience to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative.

13.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Farmer Experience. We may assign or transfer our obligations to an affiliate or successor entity without restriction.

13.5 Language

These Terms and Conditions are written in English. In case of translation into other languages, the English version shall prevail in the event of any conflict or inconsistency.

13.6 Contact Information

For any questions, complaints, or legal notices, you may contact us at:

Farmer Experience
Praceta da Rua da Tabaqueira A2 (WorkHub)
Lisbon, Portugal
📧 Email: hello@portugalfarmexperiences.com
📞 WhatsApp: +351911701055