Terms and Conditions

Farmer Experience operates this website,” https://farmexperiencestours.com/” or any other application, including mobile one, through any mean (from now on designated in a general way as “Site” in this document of Terms and Conditions). By using our Site and Farmer Experience services through the Site, you (“you” or “End User” or “he”) accept these Terms and Conditions, as well as our Privacy Statement and other rules governing the use of the website and the contracting of services offered by Farmer Experience. The term “using” includes any person or entity that accesses, uses and registers on the site. The terms and conditions herein become the exclusive and binding agreement. If you do not accept the terms of this agreement, stop immediately accessing the site and do not use any Farmer Experience service or purchase any product offered through the site.

In the registration process, the user should indicate whether he accepts these Terms and Conditions, as well as the Privacy Policy in force.

To do so, please read the contents of such terms in detail, as they contain important information about your rights, how we treat and obtain your personal data and the rules governing the relationship and the link between Farmer Experience and the users.

Your access to this website and the use of it constitutes your agreement and acceptance of these terms of use, as well as, any other document which reference is made by this one.

By accepting these Terms and Conditions you are declaring you are at least 18 years old and that you are able to create a binding agreement, and a legal obligation in accordance with the Portuguese civil law and the laws of electronic commerce, approved by the Dec. Lei 7/2004, 07.01.

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Portuguese law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent court.

We reserve the right to discontinue or modify any part of this Agreement whenever we deem necessary or desirable at any time. These changes will be immediately effective for new and existing users of our Site and for all vouchers purchased after the effective date of the change or from the moment it is made known to the user, whatever occurs first.

We suggest that you revisit our Terms of Use from time to time to ensure that you keep informed of any change of the Site. Your use of the Site after we update these Terms of Use will constitute the acceptance of the modified Terms of Use.

We also reserve the right to change, abandon or cease any aspect or feature of our services on the Site including, but not limited to, requirements for the access and usage of the tourist experiences.

We will make every reasonable effort to resolve any disagreements that you may have with Farmer Experience. If those efforts fail, by using this Site you agree that any claim, dispute or controversy you may have against Farmer Experience related to or connected in any way with this Agreement, our Site or the purchase of any experience, shall be solved in the Court Jurisdiction.

Through the website we provide an online platform through which you can learn, select, plan and purchase the tourist experiences.

On the website for each service/experience is defined the content of the experience and its specific conditions as well as where it begins and ends.

Travel expenses to the place of the beginning of the experience or from where it ends to your destination are on costumer’s own account.

Whenever possible, Farmer Experience will make available on its website an application that enables the customer/user to know the best way to travel to the place where the experience begins.

Farmer Experience is responsible for organizing and delivering products named “experiences”, aimed for an international DIY tourist, who enjoys and values the contact with people and traditions of the geographical areas we cover.

These experiences are aimed for adults with autonomy. Unless the experience defines a different age or a limit of another kind, the following individuals may also participate:

Children up to the age of 12 if accompanied by adults;

Individuals with special needs, if accompanied by autonomous adults, and legally attributable to assume responsibility for them.

Farmer Experience works directly with its clients, assuming any liability for services provided by its suppliers and established partners.

We cannot be held liable for circumstances arising from acts of God , force majeure or any other event beyond our control like strike, disorders, wars and civil conflicts; or on the other hand, natural phenomena, earthquakes, hurricanes, floods, changes, delays and/or cancellations of flights or other means of transport to prevent from enjoying the experience.

After entering the site, the tourist indicates the period of time he wants to stay in the geographic areas we work at (day and time of arrival and departure), and select, from a predefined list, his thematic preferences for the experience selection.

Based on these assumptions, the website suggests/lists a set of experiences which best address those preferences set in the period of time of his stay.

The description of the experience as well as what is included or not is described in the site.

The right to purchase or participate in any one of the experiences contained in the Site constitutes an express and unequivocal acceptance by the customer of these Terms and Conditions as well as the specific conditions defined in the experience itself, which are considered an integral part of the delivery experience contract.

To book the experience you want to do, you should indicate for each one: the number of adult participants and the number of children under the age of 12. Later during the booking procedure, you will have to indicate if any of the participants, adult or child, has any kind of special needs. If so, you must specify in the “comments” section what kind of special need, the degree of limitation implied and the precautions that should be taken into account.

Farmer Experience is not responsible for: an incorrect indication of the number of participants; number and age of children participating; the number of people with special needs (listed in the number of adults identified); the lack of or incorrect information about the type of special need; the degree of limitation that implies and care of these individuals as well as other information that is specifically requested in the experience sheet. In these circumstances, Farmer Experience reserves the right not to admit in the travel experience the participation of people from whom lacks full and accurate information to do a proper delivery.

The refusal of entrance or incomplete enjoyment of our services, caused by the insufficient or incorrect information given by the client during the purchase, will not give place to any refund or other form of compensation for the non-enjoyment of the service.

When booking a travel experience, the tourist will be registering for the participation of a selected experience in time and place specified in the booking record. However, all experiences have a minimum number of participants, so Farmer Experience reserves the right to cancel the experience if this number is not reached.

The booking of the experience only becomes effective after your payment, in other words, after the purchase. You will then receive an email with registration information on the experience.

If the minimum number of participants is reached with your reservation, you will immediately receive an e-mail confirming your reservation. Otherwise, your reservation will be shown as PENDING.

On some of the experiences the booking will only be CONFIRMED after we’ve checked with the venue for availability, which can take one day more after we’ve guaranteed the minimum number of participants.

If the experience is considered Farmer Experience the deadline of pending (or assurance of the experience) is indicated. Farmer Experience will inform the tourist whether or not the experience will take place until the deadline.

In case of cancellation of a PENDING experience, Farmer Experience will inform the user by email (to the email address listed in the customer registration) and will also update the state of reservation in the personal customer area.

In order to enjoy the travel experience, Farmer Experience customer should be present at the time and place indicated in the Voucher. The user must present the Experience Voucher on paper or digitally to the Experience Leader, and an identification document that should correspond to the name entered on the Site at the time of booking.

There will be no refund if the customer or the user arrives with a delay of more than 15 minutes considering the time and place previously scheduled for the experience (See the refund policy)

There will also be no full or partial refund for those who cannot or do not want to fully enjoy the experience as well as many of the services included.

During the experience, the user should ensure a civilized and respectful behaviour towards the leader and other people involved. Farmer Experience reserves the right to remove from the experience anyone who does not respect this behaviour or shows signs of being under the influence of alcohol or other substances that may put at risk the good development of the experience.

Farmer Experience is not responsible for any personal property which can be lost, forgotten or stolen. It is the tourist’s responsibility to keep his personal property safe during the enjoyment of the experience.

The ending time of the experience is only an indicative; but the responsible for the experience will try to ensure it will be accomplished.

Nevertheless, there may be delays due to multiple factors, not controllable by Farmer Experience, so Farmer Experience should not be responsible for any damage caused due to the delay at the ending of the experience.

All prices indicated on the site are expressed in Euros. Unless otherwise stipulated, they include VAT at the Portuguese tax rate and all other taxes that may be incurred.

The monetary value of the experience does neither include any personal expenses nor any service that is not indicated on the product description. You are fully responsible for these expenses.

Payment you can choose to use a regular bank transfer or any other credit card accepted (Visa, Mastercard, American Express, or any other credit card listed on the site).

When you are booking, the CONFIRMED and the PENDING experiences will be debited. If there aren’t enough people for the experience to take place and it is cancelled, its monetary value will be refunded.

To proceed with the payment of the monetary value of the experience, the customer should provide the details of his credit card, including the expiration date and the 3 (three) security digits at the time he makes the request and/or accepts the purchase of the service and/or product listed in supply concerned. The Web Site does not undertake banking operations that the client should do to be able to make online purchases.

If an amount of money which does not correspond to the booking experience is wrongly debited, the customer should immediately report the situation to Farmer Experience, in order to solve that situation as quickly as possible.

1. Platform Fee:
2. • A platform fee of approximately 20% will be applied to the total cost of all bookings made through our platform. This fee covers the operational costs of maintaining and improving our services, ensuring a seamless booking experience, and is non-refundable.
3. Reservation Fee:
   • A reservation fee of approximately 5% will also be applied to the total booking cost. This fee is charged to secure your reservation and is non-refundable.
4. Non-Refundable Fees:
   • Both the platform fee and the reservation fee are non-refundable, regardless of the cancellation policy or circumstances.
5. Fee Adjustments:
   • The platform and reservation fees are subject to change at the discretion of the company. Any changes will be communicated in advance and will apply to bookings made after the changes are implemented.
6. Transparency:
   • The breakdown of all fees, including the platform fee and reservation fee, will be clearly displayed at the time of booking to ensure full transparency.

By proceeding with a booking, you acknowledge and agree to these terms and conditions.

If possible and whenever a customer subscribed to a particular experience wants to change his registration to another travel or to the same in a different date and time, he can do so, being applied analogue deadlines and penalties to those defined for the withdrawal scheme.

The customer may transfer his registration, to another person who satisfies exactly all the conditions required for the experience, as long as he informs Farmer Experience, in writing, until 48 hours before the date and time scheduled for the experience and complies with the duties of ensuring the correct and appropriate information, as set out in our 7th paragraph “Farm Experience Reserve/ Reservation”.

At Farmer Experience we try to do our best to keep all Customers happy. However, if you are dissatisfied, please write us a complaint letter. Only those presented to Farmer Experience within fifteen working days after the travel experience will be considered. Complaints can only be accepted if reported to the responsible for the delivery of the experience, during the course of it or when it ends.

For this purpose, the tourist shall request from responsible for the delivery of the experience the complaint document, that will then be signed by the responsible for the experience.

Cancellation and Refund Policy

At Farm Experiences & Tours, we aim to provide the best possible experience for our customers. To ensure clarity and fairness in case of cancellations, we have established the following policy:

1. Eligibility for Refunds:
   • Refunds will only be granted if the cancellation request is submitted no later than 8 days prior to the scheduled date and time of the tour.
   • Cancellation requests made less than 8 days before the scheduled tour are not eligible for a refund.
2. Refund Amount:
   • All refunds will be processed excluding:
     • Platform Management Fee: The administrative fee charged by our platform.
     • Payment Processing Fee: Fees associated with payment transactions.
   • The remaining balance will be refunded to the original payment method.
3. Cancellation Process:
   • To request a cancellation and refund, customers must contact us via hello@portugalfarmexperiences.com, providing their booking details and reason for cancellation.
   • Refunds will be processed within 2-3 business days upon approval of the cancellation request.
4. Non-Refundable Cases:
   • Cancellations made less than 8 days before the tour.
   • No-shows or late arrivals on the day of the tour.
   • Certain tours or experiences explicitly marked as non-refundable at the time of booking
   • In case of illness of the participants (provided by the doctor);
   • For extreme weather conditions (If the farmer says there is no reason to do the tour);
   • By indication of the farmer, if there are no conditions or availability to carry out the tour on the part of the farm;
   • There will be no refund if the customer or the user arrives with a delay of more than 15 minutes considering the time and place previously scheduled for the experience;
   • There will also be no refund for those who cannot or do not want to fully enjoy the experience as well as many of the services included;
   • During the experience, the user should ensure a civilized and respectful behaviour towards the leader and other people involved. Farmer Experience reserves the right to remove from the experience anyone who does not respect this behaviour or shows signs of being under the influence of alcohol or other substances that may put at risk the good development of the experience.
   • ATTENTION:  the farmer will always define the rules and the refund amount
5. Changes to the Policy:
   • This cancellation policy may be subject to updates. Any changes will be communicated through our official channels and will apply to bookings made after the policy update

By booking a tour with Farm Experiences & Tours you acknowledge and agree to these terms and conditions.

For any questions or assistance, please contact us.

Cancellation and Refund Policy

At Farm Experiences & Tours, we aim to provide the best possible experience for our customers. To ensure clarity and fairness in case of cancellations, we have established the following policy:

1. Cancellations made more than 24 hours before the scheduled service: No charges will be applied.
2. Cancellations made within 24 hours of the scheduled service: A cancellation fee of 50% of the total booking amount will be charged.
3. No-show policy: If the client does not show up for the scheduled service without prior notice, 100% of the booking amount will be charged.

If you need to modify or cancel your reservation, please contact us as soon as possible to avoid unnecessary charges.

• Changes to the Policy:
• • This cancellation policy may be subject to updates. Any changes will be communicated through our official channels and will apply to bookings made after the policy update

By booking a tour with Farm Experiences & Tours you acknowledge and agree to these terms and conditions.

For any questions or assistance, please contact us.

All vouchers and gift cards are valid for one year from the date of purchase. We recommend using them within this period, as they will not be accepted after the expiration date. Additionally, please be aware that vouchers and gift cards are non-refundable and cannot be exchanged for cash or credited back to your original payment method.